Here are a few quick steps on how to configure New Relic alerts to be sent to a Teams channel of your choosing.
Here are the steps we will be following:
- Configure a Webhook
- Configure an Alert Notification Channel
- Configure your Notifications
- Test your Notification Channel
- Add your Alert Policies
Step 1: Configure a Webhook
To configure a webhook for your Teams channel, open up the meatballs (more options) menu next to your Teams channel and select the “Connectors” option.
Once selected, press the “Configure” button next to the Incoming Webhook connector.
Once selected, fill out the required fields for the configuration of a new webhook. If you’re doing this for New Relic, I would just name the configuration “New Relic” and upload the New Relic logo. Once complete, click “Create”!
Once the webhook is created, copy the webhook URL to your clipboard and then select “Save”. You’ll need this URL when you go to New Relic to configure an alert notification channel.
Step 2: Configure an Alert Notification Channel
Next, lets head over to New Relic and configure an alert notification channel. Once you have logged in to New Relic, go to your alerts dashboard and select the “Notification Channels” menu item. You should see a list of all your configured notification channels. Let’s add another. Click on “New notification channel” and select “Webhook” as the channel type.
Great. Let’s configure this webhook channel with the information from our Teams webhook creation. Name your new notification channel with a meaningful channel name and paste your Teams webhook URL into the “Base Url” field. But don’t click “Create channel” just yet!
Step 3: Configure your Notifications
We aren’t quite there yet. For this to work, we first need to use a custom payload to communicate to Teams how we would like our notification from New Relic to be formatted. Click on the “+” icon under the “Use Custom Payload” header to add our own custom payload. This payload should use fields that come from a New Relic alert (those fields will be mentioned below). Once you’ve created a custom payload, click “Create channel”! If you don’t want to create your own, feel free to use one of these (one is simple, the other is more involved):
If you would like to create your own, here are the fields available from a New Relic alert event.
Step 4: Test your Notification Channel
We’re almost there! Only two more steps. Let’s make sure our notification channel works. Click on the “Send a test notification” button at the bottom of the notification channel configuration (make sure to save first).
You should see a test notification appear in your Teams channel!
Step 5: Add an Alert Policy
We are at our last and final step. Let’s add an alert policy to our new notification channel in New Relic:
That’s it! Once you have added your alert policy, you’re good to go. You now have a New Relic and Teams notification with a webhook.